Frequently Asked Questions

Find the property you are interested in on our website here and follow the directions in the property description. If the property is available to view now, you will either find a phone number to schedule a time with the showing agent or a link where you can schedule a self-guided tour through our self-show program Show Mojo.

Once your application is fully submitted, the average processing time is 5-7 business days but depends on the amount of information you can put in the application before submitting. Generally, the more information you can provide up front, the faster the process will go. After submitting your application, keep an eye on your emails for communication from our application processing team, who will message you through the Findigs platform.

Accepted forms of income verification includes: Payroll link, Bank link, Verifiable recent pay stubs with deposit records. All information must be cross-verifiable in writing. Income from employment must be local to the area or applicants must provide proof of remote employment, or new local job offer. Self-employed applicants must provide: A minimum of two years of signed tax filings, and at least six months of recent bank statements, and any other required document(s) as necessary to verify income.

Unfortunately, no. Guarantors can only cover one category of weakness on an application: insufficient income, or no rental history. Credit score of the resident will still be factored into the application, and must meet minimum requirements.

Find more details about our fees in our Application Disclosure: https://www.rpmtriad.com/rental-criteria

For your convenience, you will typically never need to come to the office during the application process. The entire process can happen via email, including digitally signing your lease. On your move in day, you can typically visit the property directly to collect your keys. If this is not the case for your situation, you will be notified during the move in process.

There is a required $75.00, NON-REFUNDABLE electronic application fee per adult applicant (18+ age). This must accompany the completed application. Incomplete applications or applications submitted without the proper application fee(s) will not be considered and will not be refunded. Any inaccurate and/or incomplete information are grounds for rejection of an application, loss of application fee and basis for termination of the lease if subsequently discovered. Information cannot be edited after submission.

Applications are good for up to 30 days past submission and can be transferred to any available property at no charge during that time.

We partner with a third-party company called Obligo to allow approved applicants who qualify the opportunity to not pay a traditional security deposit. Instead, you can secure a Billing Authorization agreement with Obligo, which allows us to bill you up to the amount of your security deposit at move out. If you don’t qualify for a Billing Authorization Agreement with Obligo, or you prefer to pay a traditional deposit, you can do so. Payment of other required move in funds is required in order to hold the property after application approval. Additional information about Obligo will be provided at the time of application approval. For more detail here is a video about Obligo here.

Please follow the link to see our pricing. https://www.rpmtriad.com/property-management-fee

To begin management with us your home needs to be “Rent Ready”. When a house is described as “Rent Ready,” it means the property is fully prepared and in good condition for a new resident to move in. This includes making sure that everything is clean, functional, and compliant with any relevant local laws or regulations. Here’s what typically needs to be done to make a house rent-ready:

• Cleaning: The house should be thoroughly cleaned, including carpets, floors, windows, and bathrooms.
• Repairs and Maintenance: All broken or damaged items, such as appliances, plumbing, electrical systems, and fixtures, should be repaired or replaced.
• Fresh Paint: Walls should be freshly painted to remove any stains or
  wear, and it’s common to use neutral colors that appeal to a wide range of residents.
• Safety Checks: Ensure that smoke detectors, carbon monoxide detectors, and any other required safety equipment are working and up to code (per code all batteries in detectors must be new before each new resident). You may also need to address any safety hazards.
• Functional Appliances: Ensure that all appliances, like the refrigerator, stove, dishwasher, and washer/dryer, are working properly.
• Pest Control: The house should be free of pests. This might require an inspection or treatment.
• Landscaping: The yard or exterior should be maintained, with the grass mowed and bushes trimmed.
• Utilities Set Up: Ensure that utilities (water, electricity, gas, etc.) are functional.

If you need assistance getting your property rent-ready, please note that while we do not manage the process directly, we are happy to help guide you. We can provide a list of trusted vendors who can assist with repairs, cleaning, and any other tasks necessary to prepare the property for rental. Additionally, we’ll offer our expert advice on what needs to be done to ensure the property is in optimal condition for potential residents.

We find qualified residents through a detailed and thorough screening process designed to ensure that each applicant is reliable, responsible, and a good fit for your property. Our process includes:

• Credit Checks: We assess the applicant’s credit history to evaluate their financial responsibility and ability to pay rent on time.
• Background Checks: We perform comprehensive background checks to identify any criminal history.
• Employment and Income Verification: We verify the applicant’s employment and income to confirm they can afford the rent.
• Rental History: We check past residency or rental history to assess whether the resident has a good track record of paying rent.
• Compliance with Laws: Our screening process fully complies with all applicable laws, including the Fair Housing Act and the Fair Credit Reporting Act, ensuring fairness.

We also utilize advanced software to verify the legitimacy of all documentation provided, and our team of application specialists carefully reviews all the data to ensure the resident is fully qualified. Once we’ve identified a qualified resident, we schedule a lease signing.

We determine the market rent for your property by leveraging the expertise of our skilled staff members, who bring years of experience in real estate and property management. Our team uses a combination of the following methods to ensure your property is priced competitively:

• Comparative Market Analysis (CMA): We conduct a thorough analysis of comparable properties in the area, taking into account factors such as location, size, condition, and amenities.
• Current Market Trends: Our team stays up to date with the latest rental market trends, including demand, seasonal fluctuations, and neighborhood specific changes, to ensure we set a price that reflects current conditions.
• Experience and Local Knowledge: With years of experience in the local market, we use our in-depth understanding of the area to price your property optimally, maximizing both rental income and resident interest.
• Property Features and Condition: We also factor in the unique features and condition of your property, adjusting the rent based on the level of appeal and the potential for residents to value those features.

By combining these methods with our team’s extensive experience, we ensure that your property is priced to attract qualified residents while helping you achieve the best possible return on your investment.

Yes, you are required to allow service animals in your residential rental property, even if you have a no-pet policy. Under the Fair Housing Act (FHA), landlords must make reasonable accommodations for residents with disabilities, which includes allowing service animals. Service animals are not considered pets, and residents with disabilities may require them for assistance with daily activities. This means that you cannot refuse a service animal simply because you don’t allow pets.

To access your owner portal, please follow these steps:

• Click on the following link: Owner Portal Login
• If this is your first time logging in, you’ll need to create a password. Simply click the “Create your password now” link and follow the prompts to set up your password.
• After setting your password, return to the login page, enter your username and the newly created password.
• If you need any support or encounter any issues, please don’t hesitate to contact us at [email protected], and we’ll be happy to assist you.
• Once logged in, you’ll have access to important property details, financial reports, and other documents.

On your Owner Portal in the Documents section

The lease renewal team will automatically begin this process approximately 90-120 days before the end of the current lease term and typically seek a 12-month renewal. In determining the renewal offer, several factors are considered, including the current rental rate, the resident’s status, market conditions, property values in the area, and any relevant trends. Our goal is to retain good-standing residents by providing a competitive renewal offer, while also being mindful of the property’s long-term value. If you wish to discuss specific wants or needs for the property, please email us at [email protected] prior to the renewal offer period.