Real Property Management of The Triad Tenant Resources
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Tenant Login
Every Real Property Management tenant who signs a lease with us gets their own online account. Your secure account is convenient and easy to access and provides useful features and information to maximize your rental experience.
- Pay rent online
- Request repairs and maintenance
- Apply for a new rental property
- Give notice to vacate
- Access documents, forms, and checklists such as your lease and procedures
- Communicate with the Real Property Management team
New Tenants
To access your account for the first time, click here or click the “Sign up” button and follow the prompts. Use the email address you provided during the leasing process and the address of the rental property. Your login information will be emailed to you. Contact our office if you need assistance.
Pay Rent
The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time, and is the most secure, accurate, and efficient payment method.
Simply log in to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!
Request Maintenance
There are two ways to request maintenance or repairs.
- Log in to your tenant account and complete a Service Request for maintenance or repairs.
- To request EMERGENCY maintenance only, call our 24 Hour Emergency Maintenance Hotline at 336-355-7700. (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)
Before Requesting Maintenance
For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.
This is a table, but there is no table-style design
| Smoke detector won’t work when tested | Monthly check and replace the battery. Notify maintenance at once if it is not working. |
| Smoke detector beeps softly on and off | Check and replace the battery. |
| No power to plugs or switches | Check the breaker panel or fuse box. Check and reset. |
| Garbage disposal won’t work | Push the reset button on the disposal or use an Allen wrench and turn. |
| No hot water | Check the thermostat on the hot water tank. Is pilot light lit? Check that the breaker panel or fuse valve is closed. |
| Hot water “TOO HOT” | Check the thermostat on the tank and turn it down. |
| Faucet or toilet leaks | Turn off the water fixture under the sink and toilet at the valve and notify maintenance. |
| Toilet plugged | Try plunger. If still plugged call maintenance. |
| Sink plugged | Remove hair from the drain |
| Heater not working | Check the thermostat, button, or pilot lights. Are the furnace covers on correctly? Is the pilot light lit? Has the breaker tripped? |
| Dishwasher won’t drain | Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up. |
| Refrigerator too warm or too cold | Check thermostat is set correctly. Front and back grills are clean. Clean out the drain hole. |
Pet Information
Some of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.
To find a pet-friendly rental home, search the available properties, click Amenities, select Pets Allowed, and if desired, select Fenced Yard.
Pet Application
Many Real Property Management rental homes allow pets. If you have a pet, please ask about our pet policy.
We welcome pets in rental homes that allow pets. However, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.
Real Property Management’s Pet Restrictions
Each rental home managed by Real Property Management may have unique restrictions for pets depending upon the type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions for newborn pet litter. Most rental properties do not allow certain breeds of dogs, including German Shepard, Dobermans, Rottweilers, Chows, and Pitbulls and/or any mix breed variations of these because property liability insurance policies will not cover injury caused by these breeds. Real Property Management tenants who have pets are asked to maintain their own liability insurance in regard to their pets.
General Rules and Regulations
Most cities and counties have pet ordinances, which all Real Property Management clients must abide by as pet owners. Below are common ordinances; however, check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.
Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.
Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.
If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give the victim your contact information.
City pet ordinances also usually require you to control your dog’s barking at all times, day and night. The police have the power to impound your dog if it is barking incessantly and you can’t be reached.
Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.
Moving In
As you prepare to move in, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you a manual detailing the information you need to enjoy and care for your new home, as well as login information for your own tenant account. Please keep this manual handy for easy reference throughout your stay.
Move In Assessment
Within 3 days of moving in, thoroughly go through your new home, then email us at [email protected] a completed Move-In Inspection Form along with photos to visually verify the conditions you describe on the form.
Also note that the completed form stays in the leasing department and does not constitute a maintenance request. If, during your assessment, you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well-maintained.
Tenant and Owner Responsibilities
As a resident of a rental home managed by Real Property Management, we want you to treat the home as if it were your own and respect your neighbors. Taking good care of the property also leads to a faster return of your deposit when you move out.
Your lease outlines your full responsibilities; however, below are some general responsibilities.
- Keep the property clean and orderly, inside and out
- Set up utilities in your name prior to moving in – electricity, water, gas, trash
- Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., snow removal), exterior light bulbs, window cleaning
- Pest control
- Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems; keeping vents clean
- Comply with local, state, and Home Owner Association (HOA) property codes, rules, and regulations.
Contact our office if you would like a referral for a vendor for the services listed above.
Owner Responsibilities
Real Property Management and/or the owner of the rental home you lease are responsible for:
- Ensuring the rental property is clean, safe, and ready for occupancy
- Re-keying all doors leading to the outside for security
- Complying with state and federal laws pertaining to required detectors in the home
- Providing residents with a copy of applicable HOA rules
Rent Payment
You will receive a login for your own online account, where you can pay the rent each month. We encourage you to set up automatic, recurring payments to ensure on-time payment, peace of mind, and be eligible for the Real Property Management Resident Club where you can save hundreds of dollars a month on items you purchase every day. Simply sign up with the link after paying online.
Maintenance Request
We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs. When maintenance or repair is needed, log in to your online account or call our maintenance hotline @ 336-355-7700.
Long-Term Relationship
Our goal is to maintain positive relationships with both our property owners and tenants and ensure you are satisfied. If you are pleased with our service, please email us and offer to post a positive review or provide a testimonial for future marketing use.
Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation, provided you have paid your rent on time and have taken care of the property.
Moving Out
Moving out can be a busy and sometimes stressful time. Real Property Management provides checklists and guides to help make your transition smoother, faster, and more organized.
You must give proper notice prior to vacating the property, as outlined in your lease. Real Property Management will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned. We consider you still living at the property until you return the keys (and garage door remote, if applicable) to our office. You will not be allowed to re-enter the home after all keys have been turned into the office.
To assist us in making refunds to you promptly, please review the security deposit section of the Residential Lease Agreement you signed when you moved in. This will clarify the refund procedure and explain any additional charges you may incur.
The better the condition of the property is when you leave, the faster the deposit can be returned to you at the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease; however, we will do our best to try to lease the property.
Resident Move-Out Cleaning Guide Download
Long-Term Relationship
Our goal is to maintain positive relationships with both our property owners and tenants and ensure your satisfaction. If you are pleased with our service, we hope you consider our services again in the future. In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.
Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation, provided you have paid your rent on time and have taken care of the property.
Apply Online to Rent a Home
If you’re interested in leasing a home from Real Property Management, it is best to first find a property you’re interested in renting and then complete the online application.
Find a Rental Home and Apply
- Review the properties available to rent.
- Click on your desired property.
- Click Apply Online.
- Complete the Online Rental Application
- Pay the Application Fee (part 2 of the Application).
